Kayla Hart of Charlotte, NC claims that Starbucks discriminated against her because she is a Trump supporter. Hart walked into the franchise wearing a Donald Trump T-shirt, and instead of being greeted with a smile, she claims that the cashier laughed. On top of that, “Build A Wall” was written on her order instead of her name.
Apparently, she felt that everyone was staring at her after the incident, so she just left. After leaving, she immediately contacted customer service. When the local Fox affiliate reached out to Starbucks for a comment, they got the following reply:
“We failed to meet this customer’s expectations of us, and we have apologized and are working directly with her to make it right. This experience is not consistent with our standards or the welcoming and respectful experience we aim to provide every customer who visit our stores. We have spoken with our store partners about this situation and are using this as a coaching opportunity for the future.”
Hart went on to say that she doesn’t want anyone to quit going to Starbucks, but that she won’t be returning unless she hears from the district manager. She went on to state that people shouldn’t be allowed to “humiliate” her for a T-shirt that expresses her opinion. Frankly, this is sad. Freedom of expression works both ways in this situation.
Certainly, Starbucks should make sure that their customers are treated courteously, but that is up to the business. Businesses are required to serve customers without discrimination, but they do not need to keep their opinions to themselves. It is up to the customer whether they wish to go to that business again. Just like it’s the customer’s choice whether they want to go to a restaurant with bad service.